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Platforms like Facebook and Instagram offer unique opportunities to engage with potential clients in real-time, showcase your facility’s strengths, and humanize your brand. By implementing strategic social media practices, you can expand your reach, foster meaningful connections, and drive growth for your senior care business.
When it comes to senior care marketing, Facebook and Instagram are the go-to platforms. According to Pew Research, 69% of adults in the U.S. use Facebook, and among those aged 50–64, the number rises to 73%. This makes Facebook an ideal platform to reach the adult children of seniors, who are often the decision-makers in selecting care services. Instagram, while slightly less used by older demographics, is a visual platform that appeals to those in their 40s and 50s, making it a great tool for showcasing your facility and services in a more visual, engaging way.
Facebook offers tools like groups, event pages, and detailed business profiles, making it an excellent platform for engaging with families. Instagram allows you to share eye-catching photos and short videos, and its Stories and Reels features offer a more personal and real-time look into your facility.
One of the biggest advantages of social media is the ability to share real-time updates and behind-the-scenes content from your facility. Use photos and videos to showcase the environment where residents live, the quality of care provided, and the activities available to seniors. According to research by BrightLocal, 84% of consumers trust online reviews and visuals as much as personal recommendations. This means that showing families a day in the life of your facility can be just as valuable as word-of-mouth referrals.
Strategies to implement:
Social media isn’t just about posting content—it’s about engaging with your audience. Responding to comments, messages, and reviews quickly and professionally shows that you’re attentive and care about families’ concerns. According to a study by Sprout Social, 89% of consumers will buy from a brand after a positive customer service experience, which underscores the importance of engaging meaningfully.
Tips for effective engagement:
While organic reach is valuable, social media advertising can expand your reach to a targeted audience. Facebook and Instagram ads allow you to target specific demographics, such as adults in a particular age range, geographic area, or income bracket. With more than 2.9 billion monthly active users on Facebook, using paid ads ensures that your content is seen by potential clients who may not yet be familiar with your facility.
According to WordStream, the average cost-per-click (CPC) for Facebook ads in 2023 was $1.72, making it a cost-effective way to reach a broader audience. Ads can also be tailored to target specific groups, such as individuals who have previously interacted with your website or social media pages.
Ad ideas for senior care:
User-generated content (UGC) is a powerful way to build trust and engagement. Encourage families and residents to share their own experiences at your facility by tagging your social media pages or using a specific hashtag. You can then repost this content to your business page, creating authentic testimonials that resonate with potential clients.
UGC is especially effective because it comes from real people with real experiences. A study by Stackla found that 79% of people say user-generated content highly impacts their purchasing decisions. When families see other people positively sharing their experiences with your senior care facility, they’re more likely to trust your services.
Beyond showcasing your facility, social media can be a platform to share informative and educational content that positions your senior care facility as a trusted resource. Post blogs, infographics, or videos that address common questions or concerns families have about senior care, such as:
By sharing valuable content, you build credibility and become a go-to resource for families. According to the Content Marketing Institute, 61% of consumers are more likely to buy from companies that provide custom content.
Finally, it’s essential to track the performance of your social media efforts. Facebook and Instagram provide analytics tools that offer insights into how your posts and ads are performing. You can track metrics like engagement rate, reach, and conversions to understand what content resonates with your audience.
For example, if you notice that posts featuring resident activities receive the most engagement, you can create more content around this theme. Regularly adjusting your strategy based on data helps you maximize the effectiveness of your social media efforts and improve your overall return on investment (ROI).
Social media is a powerful tool for senior care providers to connect with families, showcase their services, and build trust. By choosing the right platforms, engaging meaningfully with your audience, leveraging paid ads, and sharing high-quality content, you can increase your facility’s visibility and reputation. As the digital landscape continues to evolve, embracing these social media strategies will help your senior care facility stay competitive and foster strong relationships with families.
WSI Digital Marketing Experts has been recognized as one of the Top California Digital Marketing Agencies by DesignRush